CALLCENTERS
In the Indian ‘high tech’ city of Bangalore many young, well-educated people work in the call centres of American multinationals such as American Express and Dell Computers. The bulk works at night because of the time difference. The telephonists receive language lessons, are kept updated on the latest American happenings and even use assumed American names, so that clients will not notice that they are talking to somebody in India when they have dialled an American service number. The difference between the traditional situation at home and their modern shadow lives creates social and psychological problems, particularly among the young women.
